Frequently Asked Questions

1. When can I expect my order to be delivered?
Since all our shoes are made to order, please allow 7–10 business days for delivery. We believe good things take time — and your handcrafted pair is worth the wait.

2. Are your shoes made from real leather?
Absolutely! We use 100% genuine leather sourced from Kanpur, the leather capital of India, known for its premium quality and durability.

3. What is your return and refund policy?
We offer a hassle-free 10-day refund policy. If you’re not satisfied, simply contact us within 10 days of receiving your order and we’ll take care of the rest.

4. How do I find the right size?
We recommend referring to our detailed size guide available on each product page. Still unsure? Reach out to us — we’ll help you get the perfect fit.

5. Can I customize my order?
Yes! We offer customization options for select styles. Whether it's a special size, color, or finish — just drop us a message and we’ll craft it your way.